The "Reset Password" email has been caught by a spam filter (or other local setting).Please check with your local SSO contact for assistance. Your organization requires that you log in via a Single Sign-On (SSO) method.Please check with your supervisor/local ClickTime Administrator to make sure you are in the system and your login is active. Your ClickTime login is inactive OR your local ClickTime Administrator has not yet added you to the account.ClickTime cannot send password reset requests to any email that is not in our system, so in this case you'll likely want to check with your local Administrator to make sure you've tried logging in/requested a Reset Password to the right email address The email you've entered is not the same one as associated with your ClickTime login. If you have requested the "Reset Password" email ( described above) but have not received it, that means there is something about the email or account that is incorrect. I Did Not Receive the "Reset Password" Email This email will include the email address associated with your login, a button to create a password, and a link to the login page:Ĭreate a password for your account, click “Set Password and Sign In”, and you will be redirected into your account. When your local ClickTime Administrator adds you to ClickTime, you should receive a Welcome Email to the email address they used to create your account. I Don't Use an Email Address / Password to Log Into ClickTime (Single Sign-On)įirst Time Access (For New Users Who Have Been Added to an Existing ClickTime Account).I Need to Use a New Email Address to Log Into ClickTime.I Did Not Receive the "Reset Password" email.I Don't Know My Password (or your password is no longer auto-filled on the login page).I Don't See the Login Page When I Go to.Troubleshooting Steps (if you have logged into ClickTime before) This article will cover the following topics:įirst Time Access (if you are a new user who will use an existing ClickTime account) Access to ClickTime is usually done using a unique email address and password.
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